Privacy Policy

Last Updated 08/12/2026

Evolve Mind Wellness ("Evolve Mind Wellness," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information — including information collected through our website, forms, phone calls, and SMS/text messaging communications — and describes your rights regarding that information.

This policy applies to visitors of our website, prospective and current patients, and anyone who communicates with us by phone, email, or text message. It supplements, and does not replace, our Notice of Privacy Practices, which governs how we handle Protected Health Information (PHI) under HIPAA.

1. Information We Collect

We may collect the following categories of information:

  • Contact information — name, mailing address, email address, phone number.

  • Health-related information — information you provide through intake forms, appointment requests, or clinical communications, which is treated as Protected Health Information (PHI) under HIPAA.

  • Communication records — records of calls, emails, and text messages exchanged with our practice, including message content related to scheduling, billing, or care coordination.

  • Website usage data — pages visited, browser type, and general analytics collected through cookies or similar technologies.

  • Payment and billing information — information necessary to process payments for services rendered.

2. SMS / Text Messaging Program

Text messaging is optional. By providing your mobile phone number and opting in, you consent to receive text messages from Evolve Mind Wellness related to appointment reminders, scheduling, intake follow-up, and general practice communications.

2.1 Consent to Receive Texts

When you provide your mobile number to Evolve Mind Wellness — whether through an intake form, our website, over the phone, or in person — and affirmatively opt in to text communications, you consent to receive recurring SMS/MMS messages from us at that number. Consent to receive text messages is not a condition of receiving care or purchasing any service.

2.2 Types of Messages

Messages you may receive include, but are not limited to:

  • Appointment confirmations, reminders, and rescheduling notices

  • Intake or paperwork follow-up

  • Billing and payment reminders

  • General practice announcements (e.g., office closures)

We do not send PHI or clinical details via text message. Text messages are used strictly for administrative and scheduling purposes.

2.3 Message Frequency

Message frequency varies based on your interactions with our practice (e.g., upcoming appointments). You can expect approximately [X] messages per month.

2.4 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Evolve Mind Wellness is not responsible for any charges from your wireless carrier.

2.5 Opting Out

You may opt out of text messages at any time by replying STOP to any message you receive from us. After you send "STOP," we will send a one-time confirmation that you have been unsubscribed, and you will no longer receive text messages from this program unless you opt back in. If you have questions after opting out, contact our office directly using the information below.

2.6 Getting Help

Reply HELP to any message to receive assistance, or contact us directly at 415-991-3831 or admin@evolvemindwellness.com

2.7 No Sharing of SMS Opt-In Data for Marketing

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing purposes. Mobile information is used solely for the purpose of providing the services for which you opted in, and this information is not sold, rented, or shared with third-party or affiliate marketing entities.

2.8 Supported Carriers

Carriers are not liable for delayed or undelivered messages. Coverage may not be available in all areas, and message delivery is subject to effective transmission from your wireless provider.

3. How We Use Information

We use the information we collect to:

  • Schedule, confirm, and manage appointments

  • Communicate about your care, billing, and account status

  • Respond to inquiries and provide customer support

  • Improve our website, services, and patient communications

  • Comply with legal, regulatory, and accreditation requirements

4. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

  • Service providers — vendors who help us operate our practice (e.g., billing services, scheduling platforms, SMS/communication platforms), bound by confidentiality and data protection obligations.

  • Legal requirements — when required by law, subpoena, or court order.

  • Treatment, payment, and healthcare operations — as permitted under HIPAA and described in our Notice of Privacy Practices.

  • With your consent — for any other purpose you explicitly authorize.

As noted in Section 2.7, SMS opt-in and consent data is never shared with third parties for their own marketing purposes.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, consistent with HIPAA security requirements. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Text messaging: Opt out at any time by replying STOP (see Section 2.5).

Access and correction: You may request access to, or correction of, your personal and health information by contacting our office.

Communication preferences: You may request to be contacted by a specific method (e.g., phone or email instead of text).

7. Children's Privacy

Our services and text messaging program are not directed at individuals under the age of 13, and we do not knowingly collect information from children under 13 without parental consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services or participation in our text messaging program after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

Evolve Mind Wellness

1660 N Lafayette St Ste 6

Denver, CO 80218

Phone: 415-991-3831

Email: admin@evolvemindwellness.com